The UHealthSolutions contact center is designed to become an extension of your organization. We recognize that the service we provide reflects on you — and that’s a responsibility we take seriously. We provide our clients with contact center services that utilize advanced technology, trained and highly skilled customer service representatives, continuous quality improvement measures, and best-practice techniques that meet and exceed industry standards.
To represent you accurately and effectively, we begin by evaluating the qualities and needs that make you unique. Understanding the intricacies of your organization enables us to create a seamless experience when your clients interact with our customer service representatives. So your members, patients, and providers are as comfortable talking to us as they are to you.
Member Outreach
We have prioritized the member experience across all levels of services we provide for health plans. Whether your organization is looking to simply engage and assist members, or develop targeted solutions to improve health outcomes, we can provide a solution to meet your needs.
Prescriber Outreach
We collaborate with clinical pharmacists and pharmacy associates at UMass Chan Medical School to develop successful prescriber outreach and education programs. These customized outreach programs can produce medication-related savings quickly, while ensuring patients receive the appropriate medication for optimal outcomes.
Inbound Overflow
We can handle all of your overflow inbound call needs to ensure that your clients receive excellent customer service during the first contact — so your member, patient, or provider doesn’t have to make a second call.
Technology
We know that technology is the critical backbone of our contact center. The tools we have developed will help clients better manage business process tasks and deliver increased efficiencies.
Data Privacy and Security
Our security policies specify that access to protected health information is role-based. Our team members only have access to the information they need to do their jobs, nothing additional.
